Texas Consumer Rights & Notices
Own Your Rise is committed to providing professional, respectful, and ethical counseling services. Clients and consumers have rights regarding their care, access to health care records, privacy, and information about professional oversight and complaint procedures.
1. Requesting Health Care Records
You may request access to or a copy of your health care records by submitting a written request to the practice or entity responsible for maintaining those records.
To request records:
Contact the designated records custodian using the contact information provided in your intake paperwork or the information below.
Identify the records you are requesting and provide sufficient information to verify your identity.
Specify your preferred format, if applicable.
Requests will be handled in accordance with applicable Texas and federal law. Fees may apply where legally permitted, and access may be limited in circumstances allowed by law.
Records custodian: Jennifer Moore, PhD, LPC-S, NCC, CSC
Records request email: DrJenn@MooretoLifeCounseling.net
2. Professional Licensing and Complaints
Ashley Haisler is a Licensed Professional Counselor Associate in Texas and practices under supervision.
The Texas Behavioral Health Executive Council (BHEC) oversees professional counseling licensure and related professional conduct.
Consumers may contact BHEC for information about professional licensing or to submit a complaint concerning a licensee.
Texas Behavioral Health Executive Council (BHEC)
Website: https://bhec.texas.gov/
Complaint information: https://bhec.texas.gov/tbhec/discipline-and-complaints/how-to-file-a-complaint/
Telephone: (512) 305-7700
24-hour toll-free complaint line: 1-800-821-3205
Mailing address:
Texas Behavioral Health Executive Council
Attn: Enforcement Division
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Complaints must be submitted using the Council's approved process and forms.
3. Consumer Complaints Regarding Health Information Privacy
Texas law provides certain rights regarding the privacy of and access to health care records under Texas Health and Safety Code, Chapter 181.
To file a consumer complaint alleging a violation of privacy rights regarding protected health information, contact the Texas Office of the Attorney General, Consumer Protection Division.
Texas Office of the Attorney General — Consumer Protection
Medical privacy information: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/consumer-privacy-rights/medical-privacy
Consumer complaint information: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Telephone: (800) 621-0508
Mailing address:
Office of the Attorney General
P.O. Box 12548
Austin, TX 78711-2548
A consumer complaint to the Attorney General is separate from a professional licensing complaint to BHEC.
4. Privacy and Confidentiality
Client information is handled in accordance with applicable privacy laws, professional obligations, and the applicable Notice of Privacy Practices, when required.
For additional information about how health information may be used and disclosed and how to exercise applicable privacy rights, please review the applicable Notice of Privacy Practices:
View the Notice of Privacy Practices
5. Questions or Concerns
If you have questions about your rights, requesting records, privacy practices, or counseling services, contact the practice responsible for your care.
Consumers may also contact the appropriate licensing or consumer-protection authority using the information provided above.
This notice is intended to help consumers locate the appropriate resources and does not limit any rights available under applicable law.